/* =========================================================================
   EGlobeStore — Help Center / ticketing (premium, enterprise-grade)
   ========================================================================= */

.egs-hd { color: var(--text); }
.egs-hd .container { max-width: 1100px; margin: 0 auto; padding: 0 24px; }

/* buttons (help pages load without elementor/cart css) */
.egs-ebtn { display: inline-flex; align-items: center; justify-content: center; gap: 9px; font-family: inherit; font-weight: 700; font-size: 15px; line-height: 1; padding: 14px 26px; border: none; border-radius: 999px; box-shadow: none; outline: none; cursor: pointer; text-decoration: none; transition: transform .25s var(--ease), background .25s ease, color .2s ease; }
.egs-ebtn--primary { background: var(--brand); color: #fff; }
.egs-ebtn--primary:hover { background: var(--brand-700); color: #fff; transform: translateY(-2px); }
.egs-ebtn--ghost { background: var(--bg-soft); color: var(--text); }
.egs-ebtn--ghost:hover { background: var(--bg-soft-2); color: var(--text); }
.egs-ebtn.is-busy { opacity: .65; pointer-events: none; }

/* ---- hero ---- */
.egs-hd-hero { text-align: center; padding: 64px 24px 56px; background:
	radial-gradient(900px 420px at 50% -10%, rgba(34,211,238,.10), transparent 60%),
	linear-gradient(180deg, #f4f7fc, #fff); border-bottom: 1px solid var(--border); }
.egs-hd-hero__in { max-width: 720px; margin: 0 auto; }
.egs-hd-eyebrow { display: inline-block; font-size: 12px; font-weight: 800; letter-spacing: .12em; text-transform: uppercase; color: var(--brand-600); margin-bottom: 14px; }
.egs-hd-hero__title { font-size: clamp(30px, 4.5vw, 46px); font-weight: 900; letter-spacing: -.02em; margin: 0 0 12px; }
.egs-hd-hero__sub { color: var(--muted); font-size: 16px; line-height: 1.6; margin: 0 auto 26px; max-width: 560px; }
.egs-hd-search { position: relative; display: flex; align-items: center; max-width: 600px; margin: 0 auto; background: #fff; border: 1.5px solid var(--border); border-radius: var(--pill); box-shadow: var(--sh); padding: 0 8px 0 20px; transition: border-color .2s, box-shadow .2s; }
.egs-hd-search:focus-within { border-color: var(--brand); box-shadow: 0 0 0 4px rgba(37,99,235,.1); }
.egs-hd-search .egs-icon { color: var(--muted); flex: none; }
.egs-hd-search input { flex: 1; border: none; background: none; outline: none; font-family: inherit; font-size: 16px; padding: 18px 14px; color: var(--text); }
.egs-hd-quicklinks { display: flex; gap: 8px; justify-content: center; margin-top: 18px; flex-wrap: wrap; }
.egs-hd-quicklinks a { font-size: 13.5px; font-weight: 700; color: var(--brand-600); background: rgba(37,99,235,.08); padding: 8px 16px; border-radius: 999px; }
.egs-hd-quicklinks a:hover { background: rgba(37,99,235,.14); }

/* ---- body sections ---- */
.egs-hd-body { padding: 56px 0 80px; display: grid; gap: 64px; }
.egs-hd-h2 { font-size: 24px; font-weight: 900; letter-spacing: -.01em; margin: 0 0 24px; }

/* categories */
.egs-hd-cats__grid { display: grid; grid-template-columns: repeat(4, 1fr); gap: 18px; }
.egs-hd-cat { display: flex; flex-direction: column; gap: 10px; background: var(--surface); border: 1.5px solid var(--border); border-radius: var(--r-lg); padding: 22px; box-shadow: var(--sh-sm); transition: transform .2s, box-shadow .2s, border-color .2s; }
.egs-hd-cat:hover { transform: translateY(-3px); box-shadow: var(--sh); border-color: var(--brand); }
.egs-hd-cat__ic { width: 46px; height: 46px; border-radius: 13px; display: grid; place-items: center; background: rgba(37,99,235,.1); color: var(--brand); }
.egs-hd-cat__name { font-weight: 800; font-size: 15.5px; color: var(--text); }
.egs-hd-cat__count { font-size: 12.5px; color: var(--muted); }

/* articles */
.egs-hd-articles__grid { display: grid; grid-template-columns: repeat(2, 1fr); gap: 18px; }
.egs-hd-article { display: block; background: var(--surface); border: 1.5px solid var(--border); border-radius: var(--r-lg); padding: 24px; box-shadow: var(--sh-sm); transition: transform .2s, box-shadow .2s, border-color .2s; }
.egs-hd-article:hover { transform: translateY(-3px); box-shadow: var(--sh); border-color: var(--brand); }
.egs-hd-article h3 { margin: 0 0 8px; font-size: 16.5px; font-weight: 800; color: var(--text); }
.egs-hd-article p { margin: 0 0 12px; color: var(--muted); font-size: 14px; line-height: 1.6; }
.egs-hd-article__more { display: inline-flex; align-items: center; gap: 6px; font-size: 13.5px; font-weight: 700; color: var(--brand-600); }
.egs-hd-article__more .egs-icon { transition: transform .2s; }
.egs-hd-article:hover .egs-hd-article__more .egs-icon { transform: translateX(3px); }

/* FAQ */
.egs-hd-faq__list { display: grid; gap: 12px; }
.egs-hd-faqitem { background: var(--surface); border: 1.5px solid var(--border); border-radius: var(--r); box-shadow: var(--sh-sm); overflow: hidden; }
.egs-hd-faqitem summary { list-style: none; cursor: pointer; display: flex; align-items: center; justify-content: space-between; gap: 16px; padding: 18px 22px; font-weight: 700; font-size: 15.5px; color: var(--text); }
.egs-hd-faqitem summary::-webkit-details-marker { display: none; }
.egs-hd-faqitem summary .egs-icon { color: var(--muted); transition: transform .25s; flex: none; transform: rotate(90deg); }
.egs-hd-faqitem[open] summary .egs-icon { transform: rotate(-90deg); color: var(--brand); }
.egs-hd-faqitem__a { padding: 0 22px 20px; color: var(--text-2); font-size: 14.5px; line-height: 1.7; }
.egs-hd-faqitem__a p { margin: 0 0 10px; }
.egs-hd-noresults { text-align: center; color: var(--muted); padding: 14px; }

/* history */
.egs-hd-history__list { display: grid; gap: 10px; }
.egs-hd-hrow { display: grid; grid-template-columns: 110px 1fr auto auto; align-items: center; gap: 14px; background: var(--surface); border: 1.5px solid var(--border); border-radius: var(--r); padding: 16px 20px; cursor: pointer; text-align: left; font-family: inherit; transition: border-color .2s, box-shadow .2s; }
.egs-hd-hrow:hover { border-color: var(--brand); box-shadow: var(--sh-sm); }
.egs-hd-hrow__ref { font-weight: 800; color: var(--brand-600); font-size: 13.5px; }
.egs-hd-hrow__subject { font-weight: 700; color: var(--text); overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.egs-hd-hrow__date { color: var(--muted); font-size: 13px; }
.egs-hd-history__view { margin-top: 22px; }

/* contact / form */
.egs-hd-contact__grid { display: grid; grid-template-columns: 320px 1fr; gap: 36px; align-items: start; }
.egs-hd-contact__aside h2 { margin-bottom: 14px; }
.egs-hd-contact__aside p { color: var(--muted); font-size: 14.5px; line-height: 1.7; margin: 0 0 20px; }
.egs-hd-promises { list-style: none; margin: 0; padding: 0; display: grid; gap: 14px; }
.egs-hd-promises li { display: flex; align-items: center; gap: 12px; font-size: 14px; font-weight: 600; color: var(--text-2); }
.egs-hd-promises .egs-icon { color: var(--brand); flex: none; }

.egs-hd-form { background: var(--surface); border: 1.5px solid var(--border); border-radius: var(--r-lg); padding: 28px; box-shadow: var(--sh); display: grid; gap: 16px; }
.egs-hd-form label { display: grid; gap: 7px; }
.egs-hd-form label > span { font-size: 13px; font-weight: 700; color: var(--text-2); }
.egs-hd-form label > span em { color: var(--muted); font-weight: 500; font-style: normal; }
.egs-hd-form__row2 { display: grid; grid-template-columns: 1fr 1fr; gap: 16px; }
.egs-hd-form input, .egs-hd-form select, .egs-hd-form textarea { width: 100%; padding: 13px 15px; border: 1.5px solid var(--border); border-radius: var(--r-sm); background: var(--bg-soft); font-family: inherit; font-size: 14.5px; color: var(--text); transition: border-color .2s, box-shadow .2s, background .2s; box-sizing: border-box; }
.egs-hd-form textarea { resize: vertical; min-height: 110px; }
.egs-hd-form input:focus, .egs-hd-form select:focus, .egs-hd-form textarea:focus { outline: none; border-color: var(--brand); background: #fff; box-shadow: 0 0 0 4px rgba(37,99,235,.1); }
.egs-hd-hp { position: absolute !important; left: -9999px !important; }

.egs-hd-upload { border: 1.5px dashed var(--border-2); border-radius: var(--r-sm); padding: 16px; display: grid; gap: 8px; }
.egs-hd-filebtn { display: inline-flex; align-items: center; gap: 8px; font-weight: 700; font-size: 13.5px; color: var(--brand-600); cursor: pointer; }
.egs-hd-filebtn input { display: none; }
.egs-hd-upload__hint { font-size: 12px; color: var(--muted); }
.egs-hd-upload__list, .egs-hd-fchip { display: flex; flex-wrap: wrap; gap: 8px; }
.egs-hd-fchip { background: var(--bg-soft); border: 1px solid var(--border); border-radius: 8px; padding: 5px 10px; font-size: 12px; font-weight: 600; color: var(--text-2); }
.egs-hd-form__foot { display: flex; align-items: center; gap: 18px; flex-wrap: wrap; }
.egs-hd-form__msg { font-size: 14px; font-weight: 600; }
.egs-hd-form__msg.is-ok { color: #15803d; }
.egs-hd-form__msg.is-err { color: #dc2626; }

/* track */
.egs-hd-track__sub { color: var(--muted); margin: -14px 0 20px; font-size: 14.5px; }
.egs-hd-trackform { display: flex; gap: 12px; flex-wrap: wrap; }
.egs-hd-trackform input { flex: 1; min-width: 180px; padding: 14px 16px; border: 1.5px solid var(--border); border-radius: var(--r-sm); background: var(--bg-soft); font-family: inherit; font-size: 14.5px; color: var(--text); }
.egs-hd-trackform input:focus { outline: none; border-color: var(--brand); background: #fff; box-shadow: 0 0 0 4px rgba(37,99,235,.1); }
.egs-hd-track__result { margin-top: 22px; }
.egs-hd-err { color: #dc2626; font-weight: 600; }
.egs-hd-loading { color: var(--muted); padding: 20px; text-align: center; font-size: 22px; letter-spacing: 4px; }

/* ---- ticket view (thread) ---- */
.egs-hd-ticket { background: var(--surface); border: 1.5px solid var(--border); border-radius: var(--r-lg); box-shadow: var(--sh); overflow: hidden; }
.egs-hd-ticket__head { padding: 24px 26px; border-bottom: 1px solid var(--border); background: var(--bg-soft); }
.egs-hd-ticket__ref { font-size: 12.5px; font-weight: 800; letter-spacing: .04em; color: var(--brand-600); }
.egs-hd-ticket__subject { font-size: 20px; font-weight: 900; margin: 4px 0 12px; color: var(--text); }
.egs-hd-ticket__meta { display: flex; flex-wrap: wrap; align-items: center; gap: 10px; }
.egs-hd-ticket__cat, .egs-hd-ticket__date { font-size: 12.5px; color: var(--muted); font-weight: 600; }
.egs-hd-ticket__date { margin-left: auto; }

.egs-hd-thread { list-style: none; margin: 0; padding: 22px 26px; display: grid; gap: 20px; }
.egs-hd-msg { display: grid; grid-template-columns: 40px 1fr; gap: 14px; }
.egs-hd-msg__avatar { width: 40px; height: 40px; border-radius: 50%; display: grid; place-items: center; font-weight: 800; font-size: 15px; color: #fff; background: var(--brand); }
.egs-hd-msg--customer .egs-hd-msg__avatar { background: #64748b; }
.egs-hd-msg--note .egs-hd-msg__avatar { background: #d97706; }
.egs-hd-msg__body { min-width: 0; background: var(--bg-soft); border: 1px solid var(--border); border-radius: 14px; padding: 14px 16px; }
.egs-hd-msg--staff .egs-hd-msg__body { background: rgba(37,99,235,.06); border-color: rgba(37,99,235,.18); }
.egs-hd-msg--note .egs-hd-msg__body { background: #fff7ed; border-color: #fed7aa; }
.egs-hd-msg__head { display: flex; align-items: baseline; gap: 10px; margin-bottom: 6px; }
.egs-hd-msg__head strong { font-size: 14px; color: var(--text); }
.egs-hd-msg__head time { font-size: 12px; color: var(--muted); }
.egs-hd-msg__text { font-size: 14.5px; line-height: 1.65; color: var(--text-2); }
.egs-hd-msg__text p { margin: 0 0 8px; }
.egs-hd-msg__text p:last-child { margin: 0; }

.egs-hd-replyform { padding: 20px 26px 26px; border-top: 1px solid var(--border); display: grid; gap: 12px; }
.egs-hd-replyform textarea { width: 100%; padding: 13px 15px; border: 1.5px solid var(--border); border-radius: var(--r-sm); background: var(--bg-soft); font-family: inherit; font-size: 14.5px; color: var(--text); resize: vertical; box-sizing: border-box; }
.egs-hd-replyform textarea:focus { outline: none; border-color: var(--brand); background: #fff; box-shadow: 0 0 0 4px rgba(37,99,235,.1); }
.egs-hd-replyform__row { display: flex; align-items: center; justify-content: space-between; gap: 14px; flex-wrap: wrap; }
.egs-hd-closed { padding: 18px 26px; color: var(--muted); border-top: 1px solid var(--border); }
.egs-hd-closed a { font-weight: 700; color: var(--brand-600); margin-left: 6px; }

/* pills */
.egs-hd-pill { display: inline-flex; align-items: center; gap: 6px; font-size: 12px; font-weight: 800; padding: 4px 11px; border-radius: 999px; color: var(--p); background: color-mix(in srgb, var(--p) 13%, white); border: 1px solid color-mix(in srgb, var(--p) 26%, white); }
.egs-hd-pill--dot::before { content: ""; width: 7px; height: 7px; border-radius: 50%; background: var(--p); }

/* attachments */
.egs-hd-atts { display: flex; flex-wrap: wrap; gap: 10px; margin-top: 12px; }
.egs-hd-att { display: inline-flex; align-items: center; gap: 8px; background: #fff; border: 1px solid var(--border); border-radius: 10px; padding: 6px 12px 6px 6px; font-size: 12.5px; font-weight: 600; color: var(--text-2); text-decoration: none; max-width: 220px; }
.egs-hd-att:hover { border-color: var(--brand); }
.egs-hd-att__img { width: 36px; height: 36px; border-radius: 7px; object-fit: cover; }
.egs-hd-att__file { width: 36px; height: 36px; border-radius: 7px; display: grid; place-items: center; background: var(--bg-soft-2); color: var(--brand-600); font-size: 10px; font-weight: 800; }
.egs-hd-att__name { overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }

/* responsive */
@media (max-width: 900px) {
	.egs-hd-cats__grid { grid-template-columns: repeat(2, 1fr); }
	.egs-hd-articles__grid { grid-template-columns: 1fr; }
	.egs-hd-contact__grid { grid-template-columns: 1fr; }
	.egs-hd-body { gap: 48px; padding: 40px 0 64px; }
}
@media (max-width: 560px) {
	.egs-hd-cats__grid { grid-template-columns: 1fr; }
	.egs-hd-form__row2 { grid-template-columns: 1fr; }
	.egs-hd-form { padding: 20px; }
	.egs-hd-hrow { grid-template-columns: 1fr auto; row-gap: 6px; }
	.egs-hd-hrow__subject { grid-column: 1 / -1; white-space: normal; }
	.egs-hd-hero { padding: 44px 20px 40px; }
}